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ANNA Inspiring Jewellery wanted to bring its bespoke in-store brand experience online in order to provide the same high-end service to its online customers. They were looking for a way to go beyond the standard run-of-the-mill self-service model so they could engage, advise, excite, and sell to their customers with a personal touch, no matter where they are.
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
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Bring the in-store experience online. Just like in a physical store, consult one-on-one.
Customers are happy. The experts are happy. The brand is thriving.
Baskets sold through AMAZD or in the days after an AMAZD interaction showed significantly higher average order values (+25%) and conversion rates (+30%) compared to their standard eCommerce sales.
The brand’s experts are motivated by additional commissions and the possibility to build long-term relationships with customers for future upselling opportunities.
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