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Personal advice for personal meals

Industry

Countries

Germany, Austria, UK, US

higher average order value

online conversion rate

Challenge

Guided shopping is top for their use case, because nutrition is highly individual. There is the need to bring the customer closer to the products. It is difficult to offer the same service as in person.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

nourisha is now able to provide in-store-like services and advice on their website and immediately pack individual packages for the customers, so they only need to checkout eventually.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

The customers are very happy with the service offering and gladly make use of it. Individual products need individual solutions and nourisha replaced lengthy email conversations with the flexible system from AMAZD.

“AMAZD is a super uncomplicated way to get in touch with us and we can respond relatively quickly to customer enquires from anywhere.” 

Co-founder
@nourisha

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