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Sell high class furniture with best in class services

Industry

Countries

Germany, Austria, UK, US

higher average order value

online conversion rate

Challenge

For Design Bestseller competence and product advice is key, as customers demand best-in-class services when purchasing high-end furniture.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

AMAZD provides a cross-device software for the experts, so they can easily take video calls and have extensive sales conversations. The system flexibility, ease-of-use, and the extensive feature set led to the possibility to provide real in-store-experiences for the customers.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

Overall, the AMAZD functionalities paired with strong sales capabilities lead to in-store like conversion rates and cross-selling opportunities.

"With the help of AMAZD, we don't just sell furniture, we sell homes."

Head of Marketing
@DesignBestseller

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The art of selling online. How to excite and convert more customers online?