Going green is the motto of our time! Convenience and comfort combined with sustainable and eco-friendly behavior. We at AMAZD are certain that we can find a solution that goes hand in hand.
We believe giving customers easy access to product advice from real humans is good for the consumer, the brands they shop with – and the environment. That’s why on our mission we aim to reduce the carbon footprint associated with product returns: by helping businesses offer 1-1 guidance, through experts in their specific fields. Through the AMAZD platform, brand product experts can provide personalized recommendations, answer questions, and address concerns.
Less doubt, fewer returns
According to a recent study (Parcellab, 2020), 51% of returns are due to products that don’t meet customer expectations, and another 20% are because the customers purchased multiple alternatives.
By providing tailored consultations and having better expectation management in place, brands can reduce return rates and thus drastically reduce the CO2 emissions generated from the logistics involved in having to get the product from the customer back to the warehouse.
With high-level support throughout the entire buying journey, customers can make more sophisticated decisions and replace the dreaded shopper’s remorse with confident purchases. No doubts, no regrets. No sending back.
Want to know more about how you can do your bit for the environment with an innovative new conversational storefront experience? Get in touch with us via the form below.