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Outstanding product advice and after sales services

Industry

Countries

Germany, Austria, UK, US

higher average order value

online conversion rate

Challenge

Selling advice-intensive products with values between 500 and 15,000 Euros online. Customers who purchase those bikes are urging for 1:1 consultation services.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

Our customer attaches great importance to personality and originality towards its customers. Thanks to AMAZD, loyal and enthusiastic customers can also be offered the perfect advice and individual service online. Customer-oriented trade and service are now also continued online.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

Great customer satisfaction scores prove the value of the in-person interactions. Customers are highly emotional and engaged when it comes to the bikes and building trust in such an investment ist key.

"So is the whole thing made relatively simple to show the customers: "Hey, that is the right product for you"

Online Sales Manager

@Liquid Life

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