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Health is a personal matter

Industry

Countries

Germany, Austria, UK, US

higher average order value

online conversion rate

Challenge

Health is something personal and customers want to have expert and therapeutic advice on how to improve their health and tackle existing problems. eCommerce is so impersonal and customers feel like they are left by themselves that it is relatively hard to sell sophisticated supplement products online.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

Engage in a 1:1 manner on a highly personal basis. Advice the customers on a professional level and answer existing questions in such a manner that the customer feels like they are in the right place.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

With great customer engagement it is possible to increase the customer loyalty and built deep trust.

"The last months have made it clear to me how committed you are to do everything right for your customers."

Head of Marketing
@MitoCare

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