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Health is something personal and customers want to have expert and therapeutic advice on how to improve their health and tackle existing problems. eCommerce is so impersonal and customers feel like they are left by themselves that it is relatively hard to sell sophisticated supplement products online.
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
Engage in a 1:1 manner on a highly personal basis. Advice the customers on a professional level and answer existing questions in such a manner that the customer feels like they are in the right place.
Bring the in-store experience online. Just like in a physical store, consult one-on-one.
With great customer engagement it is possible to increase the customer loyalty and built deep trust.
